Experiencing acute emergency can be stressful, so it is helpful to know what to expect should you ever find yourself in the Fortis Hospitals ER as a patient, relative or friend of a patient.
The information below describes in brief what will occur from arrival right through to departure at the Emergency Department.
Emergency department at Fortis Hospital Mulund, Vashi, S. L. Raheja (A Fortis associate) Mahim and Kalyan are prepared for every kind of medical emergency, including heart attacks, stroke, abdominal emergencies , motor vehicle crashes, and life threatening conditions both adult and pediatric .
Your treatment starts as soon as you step into the Emergency Room your treatment starts through our triaging process.
The process of triage is one of sorting and involves the assessment of patients through a brief interview to obtain a history, and perform a brief physical assessment.
On arrival, you will see an emergency nurse called the ‘triage nurse’. The triage nurse will assess how severe your condition is. We use the triage system to guide hospital staff towards seeing patients according to how sick they are. This system allows patients with life-threatening problems to be seen first.
Fortis Triage system has three levels:
- Immediate (life threatening)-RED ZONE
- Emergency (could become life-threatening)-YELLOW ZONE
- Non-urgent (needs treatment but not emergency)-GREEN ZONE .
You will be treated as soon as possible, but someone who arrives in the Emergency Room after you may be seen before you if they need treatment more urgently.
A staff member will re-assess your condition, examine you and discuss your problem and any tests or treatments that might be required. Please feel free to ask questions about your illness and your treatment at the time.
If your problem can be treated in the department, the ER team will treat it. At times you may need a specialist consultation which will be suggested and organized. We may also suggest treatment at home or on opd basis. If your problem is more serious or requires special care, then we may advise that you be admitted to the hospital.
As we may not be aware of your medical background, you will be asked questions to ascertain the medical history. Sometimes this needs to be done by more than one team member.
To help us assess and treat you, please tell us about:
- Any illness or health problems you have had
- All medicines and treatments that you are having including herbal and over the counter products.
- Any Allergies that you have
- If you are pregnant or breastfeeding
- Any recent visits overseas
- Any other facts we should know about.
You may be advised to be admitted to the hospital if we your condition suggests so. As your admission is unplanned, it may take some time for a hospital bed to be ready. Sometimes we may need to transfer you to another hospital for your treatment. Until then, you will be cared for in the Emergency Room.
Visitors Policy at ER
Having family or friends with you can ease the stress. They should feel free to help with your care, however for Safety reasons and to avoid ER overcrowding we follow a restricted Visitor policy at ER and hence allow only one visitor inside the department, however we may ask them to leave during some procedures.
These must be turned off before going into the treatment area, as they may interfere with our equipment.
Code of behaviour
A code of behaviour exists to ensure a safe and friendly environment for patients, visitors and staff.
When you are discharged from the hospital, you will be given a discharge summary and advice about follow-up care.